Zanzibar Taxi Service FAQs
Find answers to common questions about our Zanzibar taxi service, including airport transfers, pricing, booking process, and travel across the island. If you need more help, our team is available 24/7 via WhatsApp.
Frequently Asked Questions
Everything you need to know about booking a taxi in Zanzibar, answered clearly and honestly.
How much is a taxi in Zanzibar?
Taxi prices in Zanzibar depend on the distance, destination, and type of vehicle required. A short transfer from Zanzibar Airport to Stone Town typically starts from $20, while longer trips such as Airport to Nungwi or Kendwa usually range between $45 for 1–6 passengers vehichle.
We provide fixed pricing rather than meter-based fares, meaning you will always know the cost before your journey begins. This helps avoid confusion and ensures a transparent and fair experience for all travelers.
For group travel, prices vary depending on vehicle size, but we always recommend the most cost-effective option based on your group size.
Are your taxi prices fixed or do they change?
All our taxi prices are fixed and agreed in advance before your trip. There are no hidden charges, no surge pricing, and no unexpected costs during your journey.
In some cases, minor adjustments may apply depending on:
- Exact pickup or drop-off location (especially remote areas)
- Number of passengers or luggage
- Special requests (extra stops, waiting time, etc.)
Any changes are always clearly communicated and confirmed before the booking is finalized.
How do I book a taxi in Zanzibar?
Booking your taxi is simple and takes less than a minute. You can:
- Fill out the booking form on our website with your trip details
- Contact us directly via WhatsApp for faster confirmation
- Call us if you need immediate assistance
Once we receive your request, our team will confirm your route, price, and driver details. Your driver is then scheduled and ready for your pickup. Book Now
How do I book a taxi in Zanzibar?
Booking your taxi is simple and takes less than a minute. You can:
- Fill out the booking form on our website with your trip details
- Contact us directly via WhatsApp for faster confirmation
- Call us if you need immediate assistance
Once we receive your request, our team will confirm your route, price, and driver details. Your driver is then scheduled and ready for your pickup. Book Now
Can I book in advance?
Yes, we highly recommend booking in advance, especially for airport transfers and early morning or late-night trips. Advance booking ensures:
- Your driver is ready on time
- Faster pickup upon arrival
- Peace of mind during your travel
We also accept last-minute bookings depending on availability.
How does airport pickup work in Zanzibar?
When you arrive at Abeid Amani Karume International Airport, your driver will be waiting outside the arrivals area holding a sign with your name. Here’s what you can expect:
- Your flight is monitored in real time
- Your driver adjusts pickup time if your flight is delayed
- You receive assistance with your luggage
- You are guided directly to your vehicle
This ensures a smooth and stress-free arrival experience, even if it’s your first time visiting Zanzibar.
What happens if my flight is delayed?
We track all incoming flights, so your driver will automatically adjust your pickup time based on your actual arrival.
There are no extra charges for reasonable delays. Your driver will wait and ensure your transfer is completed without any stress.
Is your airport transfer service available at night?
Yes, our airport taxi service operates 24/7, including late-night and early morning arrivals. Whether your flight lands at midnight or early morning, a driver will be available to pick you up safely and on time.
Where exactly will I meet my driver at Zanzibar Airport?
After landing at Abeid Amani Karume International Airport and completing immigration and baggage collection, you will exit through the arrivals area.
Your driver will be waiting just outside the arrivals gate, holding a sign with your name clearly written on it. This makes it easy to identify your driver, even during busy arrival times.
If for any reason you cannot immediately locate your driver, you can contact us via WhatsApp or phone, and we will guide you instantly. Our team stays in communication to ensure you are picked up smoothly without confusion or delays.
How long does the driver wait after my flight lands?
Your driver will wait for you for up to 60 minutes after your flight has landed, giving you enough time to complete immigration, collect your luggage, and exit the airport.
Because we track your flight in real time, the waiting time starts from the actual landing time, not the scheduled arrival time. This ensures fairness and flexibility, especially if your flight arrives early or late.
If you expect additional delays (for example, lost luggage), simply inform us via WhatsApp, and we will coordinate with your driver to extend the waiting time where possible.
Which areas in Zanzibar do you cover?
We provide taxi services across the entire island of Zanzibar, including:
- Stone Town
- Nungwi & Kendwa
- Paje & Jambiani
- Matemwe
- Michamvi
- Kizimkazi
- Uroa, Pongwe, Chwaka
- And many more
If your destination is not listed, simply request a custom route and we will arrange your transfer.
What types of vehicles do you offer?
We offer a range of vehicles depending on your group size and comfort needs:
- Sedan (1–3 passengers) – Ideal for solo travelers or couples
- Minivan (4–6 passengers) – Perfect for families or small groups
- Minibus (7–14 passengers) – Suitable for medium-sized groups
- Coaster Bus (15–28 passengers) – Best for large groups or tours
All vehicles are clean, air-conditioned, and regularly maintained.
Are your drivers professional and experienced?
Yes. Our drivers are local professionals with extensive experience driving across Zanzibar. They are:
- Familiar with all routes and destinations
- Trained in safe driving practices
- Friendly and helpful with visitors
- Able to communicate in English and Swahili
Our team also works with a network of vetted drivers to ensure consistent service quality at all times.
Is it safe to use a taxi in Zanzibar?
Yes, using a professional taxi service in Zanzibar is safe, especially when booked through a trusted provider. We prioritize safe driving, reliable vehicles, and verified drivers.
Booking with us ensures you avoid the uncertainty of negotiating with random taxis at the airport or on the street.
Can I request a specific driver or vehicle for my trip?
Yes, you can request a specific driver or type of vehicle when making your booking, and we will do our best to accommodate your preference.
For example, some customers prefer:
- A minivan for extra luggage or comfort
- A coaster bus for group travel
- A familiar driver for return trips or multi-day bookings
If the requested driver or vehicle is available at your selected time, we will assign it to your booking. If not, we will provide a similar option that meets the same standard of comfort and reliability.
Our goal is to match you with the most suitable driver and vehicle for your journey, ensuring a smooth and personalized experience across Zanzibar.
How can I pay for my taxi?
You can pay using:
- Mobile Payments. Pay via local mobile money (M-Pesa, Yas) for instant confirmation.
- Card Payments. We accept all major credit and debit cards through our secure online gateway.
- Cash on Arrival. We accept cash in USD, EUR, or Tanzanian Shillings (TZS).
Payment details are confirmed before your trip.
Can I cancel my booking?
Yes. You can cancel your booking in advance depending on the agreed terms. For more details see our Cancellation & Refund Policy
Can I make multiple stops during the trip?
Yes, additional stops can be arranged upon request. Please inform us in advance so we can plan accordingly and provide an accurate price.
Do I need to pay in advance to confirm my booking?
In most cases, you do not need to pay in advance to confirm your taxi booking. Once you share your trip details and receive confirmation from our team, your booking is secured and your driver is scheduled.
For standard airport transfers and short trips, payment is usually made in cash upon arrival or after the trip.
However, for:
- Large group bookings
- Long-distance trips
- Peak season reservations
we may request a small deposit in advance to guarantee availability.
All payment terms are clearly communicated before confirmation, so you always know what to expect.
Will I receive a booking confirmation or receipt?
Yes. Once you submit a booking through our website form, you will receive an automatic email confirmation acknowledging that we have received your request.
In the booking form, you can choose your preferred contact method—WhatsApp, phone call, or email. Our team will then follow up using your selected method to:
- Confirm your trip details
- Provide the final price
- Assign your driver
For bookings made directly via WhatsApp or phone, the process is faster and more direct. We confirm your trip details immediately and provide clear confirmation during the conversation.
After your booking is confirmed, you will have all the necessary details, including:
- Pickup time and location
- Driver arrangement
- Agreed price
A receipt is provided upon payment, whether you pay in cash or through an agreed method. This is especially useful for business travelers or customers who need proof of travel expenses.
Still Have Questions? We're Here to Help
If you need more information or want to book your Zanzibar taxi, contact us anytime.